Key Points
- Aged care rights are protected in Australia for all forms of government funded services, including homecare and residential facilities.
- Official complaints can be submitted to the relevant Commission for follow up and potential regulatory action
- It is advisable to address your needs and preferences with your provider.
The Charter of Aged Care Rights covers safe and quality care, information, personal privacy, choice, and the right to complain free from reprisal.
The Charter helps you understand the obligations of your provider and the expectations about their services.
