Ms Qanita said the newcomers are confused about access to healthcare.
"They don't know where to go, where to get the information, how to know the right rules. So health literacy is the key to knowing what health information is, how to take action, and how to use it for yourself."She said that the lack of adequate health information in Bangla language was a barrier for the community.
Ms Qanita Ahmed Source: Supplied
"In addition to the language, many people get into health care because of other issues such as religious and cultural barriers."
Miss Qanita Ahmed said that service recipients need to know the correct interpretation of the statements in English about healthcare.